Is SuperVoice compatible with Windows 95, 98, ME, NT, XP and Windows 2000?
SuperVoice 2.2i, SuperFax 6.0i and SuperVoice Home 2.0 or above are compatible with Windows 95, 98, ME and NT.- However they are not compatible with Windows 2000 or XP. SuperVoice 2.6 or above, SuperFax 7.0 or above, SuperVoice Pro 6.0 or above and SuperVoice Communications Server 2.3 are compatible with Windows 95, 98, ME, NT and Windows 2000 and XP. All of the SuperVoice software are not compatible with Windows 3.1.
Why is it better not to use a Screen Saver?
You cannot use third party screen savers and/or Memory Resident Programs and voicemail at the same time. Your modem requires the CPU to pump the voice data at very high speeds (up to 48000 bits per second). If Windows is busy doing other things, your phone may not answer and your messages may be garbled. Furthermore, screen savers often add additional internal noise which interfere with voice/fax/data processing. Even the screen savers that Windows includes need to be disabled. Please note that screen savers and/or other Memory Resident Programs also create communications problems in faxing, uploading or downloading of data files. We recommend, if you plan to be away from your computer for an extended period of time, that you turn off your monitor and leave your CPU on with SuperVoice running.
How do I Find Out The Exact Version of SuperVoice?
You may find out the exact version of SuperVoice by doing the following
- From SuperVoice Manager, click on the word Help from the pull down menu (not the icon!).
- Select the word ABOUT
The exact version of the software might be displayed with a letter and a build number behind the version number (eg: SVPRO 6.0 build 221 is slightly different than SVPRO 6.0A build 224). Be sure to include the final letter if there is one and the build number. If there is no letter and/or build number, please state that as well.
How do I disable the Key-Pad Dialer upon Start-Up (SuperVoice)?
In the c:\supervoc\data\supervoc.ini or c:\svpro\data\svpro.ini file look for the command line:
DISPLAYMSG=1
(in the [Voice] section), change it to
DISPLAYMSG=0.
What are the minimum requirements to run SuperVoice?
486-DX2/66 with 8 MB of RAM (Recommended:
Pentium w/ 16 MB of RAM);
25 MB of free hard disk space;
Microsoft Windows 95, 98, or NT4.0 or later;
Windows supported monitor;
a touch tone phone line;
a Voice, Fax and Data Modem
For detailed information, please provide us with a complete mailing address, a fax number or Email address.
What do I do About Memory Problems?
Question: Why do I continually get so many memory problems and why do I get such error messages as "Out of Memory", "Cannot get Memory" ," Picfax.exe Not Running", "Cannot Load Picfax.exe", "Cannot Lock Memory", and "General Protection Fault"?
Answer: Memory problems are usually caused by conventional memory as opposed to extended memory. Standard PCs allow only 640k of conventional memory. To solve the aforementioned problems, you must reduce the amount of conventional memory you are using.
If you have a memory manager, you can usually optimize your memory. This should be your first line of recourse. If this attempt fails, try reducing your video resolution. If you are using extended VGA, you may be using a video driver that uses a considerable amount of conventional memory.
You must also be careful of any shell programs or Memory Resident Programs that are running simultaneously with SuperVoice. Disabling such programs may also eradicate the problem.
There are also many other ways to free up memory. You can go to your Autoexec.bat and edit the file. Sometimes, there are unneeded drivers in the Autoexec.bat that can be "commented out". Putting a remark statement in front of the command line allows DOS to overlook this command line so that it does not run when you boot up your system. Be very careful not to "comment out" important drivers, like PATH=???, etc! ("Comment out" means to put the letters "REM" in front of a command line. In this way, your system overlooks those commands as it is booting up, thereby freeing up memory space.) Save changes and re-boot.
You may also run a defrag to clean up your system. Sometimes when programs are installed, they will be scattered or "fragmented" throughout your hard drive. When this happens, your hard drive will have gaps or blank spaces between files. This can slow down computer operations when files are being read and written. As a result, the computer works inefficiently and memory, which is used for storing temporary information is also reduced. Running a defrag optimizes your hard drive by reducing the gaps and the blank spaces between the clusters and sectors of your hard drive. Do the following to run a defrag:
Right mouse click on your MainDrive (probably C Drive) in "My Computer". Go to "Properties" at the bottom of the popup menu. This will bring up a dialog box showing a pie chart of how much memory you have free. Click on the "Tools" tab and then on the "Defragment" button. This will run the defrag and optimize your hard drive. This usually also unlocks a lot of trapped memory in the RAM.
Other things you can do: Try closing down some applications in the background. Try running SHARE at the DOS prompt.
Following the above steps should help you free up some of the memory which you will need to run SuperVoice. And remember, the minimum requirement to run SuperVoice is 4 MB of RAM.
Unless you have a dedicated line (a line that is solely for your modem) your fax/data numbers will be the same as your voice number.
How do I acquire another copy of my software?
To receive a replacement copy of your SuperVoice CD ROM, you may contact your local reseller or dealer, or you can go online to www.supervoice.com and place an order in our online web store.
Our on-line order form provides the details about shipping charges.
Where can I find the serial number?
If you bought your SuperVoice product from us, it is always in the confirmation email/electronic invoice of your online order. If you have already registered your software with us, we will also have a record of your serial number. If you cannot find the serial number, please use your email as the registration number.
How to enable the transaction log?
Supervoice will keep a log of all incoming faxes, data and voice calls. The TRANSACTION LOG will tell you the time and date of the call, as well as, the mailbox number and the fax on demand number the callers choose. To enable the transaction log, go to your SUPERVOICE MANAGER, click on SYSTEM, then click on VIEW TRANSACTION LOG. "X" in the enable box and choose whether all calls will be recorded or only those from the pull down menu. Supervoice transaction log will also automatically record caller id if you’ve set up this service with your phone company and your modem supports caller ID.
Please be advised that, all the new version
of SuperVoice products which in the CD Rom format are not provided with
any hard copy manual.
The the Help icon in the SuperVoice software is the only documentation
manual that is available for our customers.
For specific questions you may email our Technical Support Team. You can
do this by going to our website www.supervoice.com
and complete our online Technical Support form in the support section.
Our company does not make modems. SuperVoice is a communication software, it is not a modem driver. Manufacturers bundle our software with many different modems. To get specific information about a modem, please call your dealer or modem manufacturer. A number should be included in your modem's manual.
When you activate your software you will be
automatically registered as well. There is no need anymore to register separately.
You may also do the on line unlocking from our web site at
www.SuperVoice.com.
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How to register with preinstalled PC?
You may still register your program. Be sure to indicate that your system was preinstalled and use your email address as the registration number.
What are the key features of SuperVoice?
Please go to the SuperVoice section
for more details..
To trace your order you can e-mail to sales@supervoice.com
with the following information:
Name, Address, Phone Number
SuperVoice Version you purchased
Transaction id of the order
To trace your registration e-mail to sales@supervoice.com
with the following information:
Name, Address, Phone Number
SuperVoice Version
SuperVoice Serial #
Is SuperVoice UNIX compatible?
Currently our product works strictly with a DOS/Windows platform. We do not guarantee our product to work with UNIX. We are currently in the process of developing new venues.
Does SuperVoice support Macintosh system?
Thank you for interesting on our SuperVoice products. Currently, SuperVoice Mac version has been discontinued. Please remember to check out our web site at www.SuperVoice.com with other products that may fit your needs.
You may order any major upgrades by
visiting our web www.supervoice.com
In our pursuit to constantly improve, we offer minor revisions for our customers. Revisions basically cover any improvements made on particular versions of the software. You may order these revisions for shipping and handling charges only.
If SuperVoice does not answer incoming calls or it answers incoming calls, but does not accept input from callers, then follow the following steps:
- This problem may occur if the phone and line jacks are connected in the wrong place. Try reversing the connections of the phone and line cables, then restart SuperVoice.
- Make sure your outside phone line goes directly to the modem. Also make sure no other device such as answering machine is attached to your phone line.
- If a call comes in and no incoming call dialog box appears then make sure that
SuperVoice is set to receive calls.
Start SuperVoice
Click "Setup"
click "Communications" or "System-Communications"
Make sure that the Send/Recv option is set to either "Recv Only" or "Send/Recv"
Have someone call into SuperVoice to test. - If the above is already set and SuperVoice does not receive the call make sure that
SuperVoice is set to use the correct modem and that your modem support voice.
Click on the word "Help" NOT the button/icon.
Click "About Modem"
under support voice it should say "Yes"
To check the comport used by SuperVoice
Start Windows Explorer.
Expand the installed directory of [SuperVoice Pro/SuperVoice/SuperFax/SuperVoice Home]
Expand the DATA sub-folder.
Open the [SV1.INI/SUPERVOC.INI/SUPERFAX.INI] file.
In the ini file do a search for COMPORT (The comport listed should be the comport that your modem is installed on). - If the above all are correct then do the following modem test.
1. Go to Start, Program, Accessory, Communications and HyperTerminal Execute the Hypertrm.exe.
2. Enter any name (e.g. 123) and click OK.
3. In the "Connect using:" field select the COM port your modem is attached to, e.g. Direct to COM 2, and click OK
NOTE: You may see an entry for your modem. Do not select it, select the comport that your modem is on.
4. Click OK at the next dialog box.
5. Now you should see a blank screen. Type ATZ and hit Enter. This will reset your modem. Now you should see the OK response.
6. Have someone call in to your modem.
You should see the following if the modem detects the Call
RING
RING
..
If you don't see the RING, it means that your modem does not see the incoming ring, this is normally down to : cables not connected properly (replace your modem with a normal telephone and see if it ring), if it rings, it might be that the modem does not detect the incoming ring because of other equipment connected to the same phone line, or your modem does not detect the incoming ring because your modem is not compatible with the signal provided by your telephone company.
Communications Troubleshooting
It may help to plug a telephone handset
into the modem and listen to the progress of the call. However, some
modems disconnect the telephone when sending or receiving information. If
this is the case, you can listen using the speaker on the modem.
Check for problems dialing out by dialing to a nearby phone so you can
hear it ringing.
Check the telephone cord and make sure it
is connected to the phone line.
Make sure you are connected to an analog phone line. Some PBX's use
digital lines for extension phones; they usually have analog lines,
however, for data modems. To verify that you are connected to the correct
phone line, plug a telephone set to the phone jack at the rear of the fax
modem, and listen for the dial tone.
if the steps above have no result:
This may be a modem problem. To double check, run SuperTerminal. The icon should be next to SuperVoice in the same folder, or you can run supertrm.exe file which can be found at the installed directory of SuperVoice under PROGRAM folder.
After you get into SuperTerminal, disconnect your phone line from the modem. Then type ATDTnnnnnnn (where nnnnnnn is any phone number), then hit ENTER. If it seems to dial without giving you an error "NO DIAL TONE", the default settings of your modem is incorrect.
If that's the case, you may try to get around with the problem by adding
"X1" or X3 at the end of your modem init string in SuperVoice. Go to Setup-Communications and then click on DONE and try again.
SuperVoice has no control over which DTMF codes are detected. There may be compatibility problems between the modem and the computer's motherboard; the CPU may be slow. DTMF detection is also hindered by a noisy line.
This can happen when your mouse and your fax/voice modem try to share the same interrupt -- something which Windows does not allow.
Windows includes a set of built-in screen savers which you can access by clicking the Desktop icon in the Control Panels window. These built-in screen savers have relatively few conflicts with other programs. Screen savers other than those built into Windows require processor time, however, and since your modem and SuperVoice are attempting to process a real-time signal (the incoming voice or fax message) there may be a conflict. Screen saver conflicts may produce errors like FAX DISCONNECT or MODEM NOT ANSWERING and the sound quality of incoming voice messages may be seriously degraded.
How to create a debug file in SuperFax for SuperVoice Technical Support
If SuperVoice Technical support has asked you to send a debug file in order to look closer at your issue, you can do this as follows:
Restart SuperFax.
Click the word "Help", not the button/icon.
Click "Start Debug"
Click "Start".
Recreate the error/problem.
If the error occurs before you can start the debug (see above), then do the
following:
1. Close SuperFax.
2. Start Windows Explorer.
3. Go to the SUPERFAX\DATA subdirectory.
NOTE: SUPERFAX is the default installation directory for SuperFax, if you install on a different directory go to it.
4. Find and open the SV1.INI file.
5. Find the command line DEBUG= and change it to DEBUG=1
6. Find the command line SAVEDEBUG= and change it to SAVEDEBUG=1
7. Save the changes and then close the ini file.
8. Run SuperFax and test (You must "make the error occur." In other words, go through the exact sequence that gives you the error code or problem).
NOTE: be sure the error occurs before you close SuperFax
After the error occurs, close SuperFax and do not restart it before you have
completed the steps below!
The debug file will be saved as SUPERFAX.DEB in the DATA subdirectory of the SuperFax 7.0 installation directory.
example: C:\SUPERFAX\DATA\SUPERFAX.DEB
Open Windows Explorer.
go to the C:\SUPERFAX\DATA directory.
find the SUPERFAX.DEB
Please include information about your system. Please explain the details of your problem and attach the SUPERFAX.DEB file as well.
If you have set the DEBUG=1 and SAVEDEBUG=1 then repeat steps 2 to 7 to set it back to 0. Make sure SuperFax is not running when performing these actions.
How
to create a debug file in SuperVoice for SuperVoice Technical Support
If SuperVoice Technical support has asked you to
send a debug file in order to look closer at your issue, you can do this as
follows:
Restart SuperVoice.
Click the word "Help", not the button/icon.
Click "Start Debug"
Click "Start".
Recreate the error/problem.
If the error occurs before you can start the debug (see above), then do the
following:
1. Close SuperVoice.
2. Start Windows Explorer.
3. Go to the SV26\DATA subdirectory.
NOTE: SV26 is the default installation directory for SuperVoice, if you install on a different directory go to it.
4. Find and open the SV1.INI file.
5. Find the command line DEBUG= and change it to DEBUG=1
6. Find the command line SAVEDEBUG= and change it to SAVEDEBUG=1
7. Save the changes and then close the ini file.
8. Run SuperVoice and test (You must "make the error occur." In other words, go through the exact sequence that gives you the error code or problem).
NOTE: be sure the error occurs before you close SuperVoice
After the error occurs, close SuperVoice and do not restart it before you have
completed the steps below!
The debug file will be saved as SUPERVOC.DEB in the DATA subdirectory of the
SuperVoice installation directory.
example: C:\SV26\DATA\SUPERVOC.DEB
Open Windows Explorer.
go to the C:\SV26\DATA directory.
find the SUPERVOC.DEB
Please include information about your system. Please explain the details of your problem and attach the
SUPERVOC.DEB file as well.
If you have set the DEBUG=1 and SAVEDEBUG=1 then repeat steps 2 to 7 to set it back to 0. Make sure SuperVoice is not running when performing these actions.
How
to create a debug file in SuperVoice Pro for SuperVoice Technical Support
If SuperVoice Technical support has asked you to
send a debug file in order to look closer at your issue, you can do this as
follows:
Restart SuperVoice Pro.
Click the word "Help", not the button/icon.
Click "Start Debug"
Click "Start".
Recreate the error/problem.
If the error occurs before you can start the debug (see above), then do the
following:
1. Close SuperVoice Pro.
2. Start Windows Explorer.
3. Go to the SVPRO60A\DATA subdirectory.
NOTE: SVPRO60A is the default installation directory for SuperVoice Pro, if you install on a different directory go to it.
4. Find and open the SV1.INI file.
5. Find the command line DEBUG= and change it to DEBUG=1
6. Find the command line SAVEDEBUG= and change it to SAVEDEBUG=1
7. Save the changes and then close the ini file.
8. Run SuperVoice Pro and test (You must "make the error occur." In other words, go through the exact sequence that gives you the error code or problem).
NOTE: be sure the error occurs before you close SuperVoice Pro
After the error occurs, close SuperVoice Pro and do not restart it before you
have completed the steps below!
The debug file will be saved as SVPRO.DEB in the DATA subdirectory of the
SuperVoice Pro installation directory.
example: C:\SVPRO60A\DATA\SVPRO.DEB
Open Windows Explorer.
go to the C:\SVPRO60A\DATA directory.
find the SVPRO.DEB
Please include information about your system. Please explain the details of your problem and attach the
SVPRO.DEB file as well.
If you have set the DEBUG=1 and SAVEDEBUG=1 then repeat steps 2 to 7 to set it back to 0. Make sure SuperVoice Pro is not running when performing these actions.
How to create a debug file in the Fax
Viewer for SuperVoice Technical Support
If SuperVoice Technical Support has asked you to
send a debug file in order to look closer at your issue regarding the build-in
faxviewer of SuperVoice/SuperFax, you can do this as follows:
1. Close SuperVoice Pro.
2. Start Windows Explorer.
3. Go to the SVPRO60A\DATA subdirectory.
NOTE: SVPRO60A is the default installation directory for SuperVoice Pro, if you install on a different directory go to it.
4. Find and open the SV1.INI file.
5. Find the command line DEBUG= and change it to DEBUG=1
6. Find the command line SAVEDEBUG= and change it to SAVEDEBUG=1
7. Save the changes and then close the ini file.
8. Run SuperVoice and test (You must "make the error occur." In other words, go through the exact sequence that gives you the error code or problem).
9. In SuperVoice click "File"
10. Click "Viewer"
11. In Folder Viewer click "Open" button.
12. Select a cover page.
13. Click "Open"
14. Click "Ok"
15. In Folder Viewer click "Folder" button.
16. Click "Printer Setup"
17. Your printer should appear as the default printer (if you only have one printer).
18. Click "Ok"
19. Click "Folder"
20. Click "Print"
21. Close any error messages.
22. Close SuperVoice. NOTE: Be sure the error occurs before you exit SuperVoice.
23. You will see a dialog box with a message indicating the location of the debug file. Click "Ok"
24. Start Windows Explorer or "My Computer"
25. Go to the SVPRO60A\DATA subdirectory.
26. There are 2 debug files that you will need to send: SVPRO.DEB and FAXVIEW.DEB, Find the SVPRO.DEB and the FAXVIEW.DEB files. These files contain the debugging information that we need for identifying your problem. They are text files and you can view the content by opening the documents with Windows' WordPad.
27. Go to your email program and send an email to our support with the debug files as attachments.
Please explain the details of your problem. Our support team will respond to your problem promptly.
28. Repeat the steps 2-7 except reset the DEBUG and SAVEDEBUG values back to 0. Save the changes before you exit the program.
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How to create a debug file in SuperVoice Communication Server for SuperVoice Technical Support
How to set up the debug mode in SuperVoice Comm Server?
To set Comm Server in Debug mode:
1. Close Comm Server.
2. Using Notepad open the SV1.ini file found in the SVS2\DATA subdirectory.
a. Find the command line DEBUG= and change it to DEBUG=1
b. Find the command line SAVEDEBUG= and change it to SAVEDEBUG=1
c. Save the changes and then close the ini file.
3. Using Notepad open the SVS.ini file found in the SVS2\DATA subdirectory.
a. Find the command line DEBUG= and change it to DEBUG=1
b. Find the command line SAVEDEBUG= and change it to SAVEDEBUG=1
c. Save the changes and then close the ini file.
Comm Server will create a "debug file", a document containing technical information which Technical Support will use to diagnose the problem.
4. Reproduce the problem: Go through the steps that originally produced the problem until it occurs again. You must be able to reproduce the problem in order for the diagnostic process to work. Be sure that the error or problem occurs before you exit SuperVoice or send the debug file.
5. When you have successfully reproduced the problem, close Workstation then close Comm Server. Several debug files will be created called SV1.deb SVS.deb in the DATA subdirectory of where the SuperVoice Program is installed (e.g. C:\SVS2\DATA\SV1.deb).
6. The Workstation debug file SVWS.deb will be found in the C:\SVS2\MBOX_\TEMP subdirectory (Where _ is the mailbox that workstation is using).
7. Go to your email program and send an email to our support. Please explain the details of your problem and attach the debug files as well. Our support team will respond to your problem promptly.
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