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Network SuperFax FAQ

Below is a list of the most Frequently asked questions for Network SuperFax.

• Where to install Network SuperFax
  The best place to install Network SuperFax or SuperFax Broadcast is in a seperate folder from the root on drive c, for example: c:\nwsf365.
  It is not adviced to install straight in the root of a drive (ie, straight onto c:\ or d:\ etc), as windows might block file acces from time to time, and your drive will get full of clutter quite quickly.
  Also installing into the 'program files' folder is not advisable.
  
  
• Main toolbar has no images on Server and Client, and errors like 'Cannot use imagelist before initializing imagelist' are appearing.
  On some windows XP systems which have an outdated comctl32.dll, this behaviour might occur.
  This is a know issue by Windows and is detailed here http://support.microsoft.com/kb/826287
  The hotfix for this can be downloaded from : http://www.microsoft.com/en-us/download/details.aspx?id=10019
  In some cases you might have to unregister the common control first using :
  regsvr32 "c:\windows\system32\MSCOMCTL.OCX" /u
  Please contact support if you need any help with this issue
  
  
• When sending faxes - a large portion of them are not being send out correctly, and the errors include for example: No response to Command, No response to MPS signal, No response to EOP signal.
  In most cases one of the following is the cause of this:
  
  To much equipment on the same line.
  A fax operates the best if it is the only piece equipment on the same line. So no other regular fax machines, telephones or anything of these. The best way is also always to hook a fax modem directly on the incoming line from your provider.(ie, not through a local telephone switchboard).
  
  Using the correct init string.
  For some modems the default init string is not sufficient. Please go to setup / Modem setup on the fax server and press the advanced button on the right of the modem drop down. In there select the correct init string for your modem. The best is always to select one that includes 'Flow Control'
  
  Issues when using a 'digital' line.
  In some cases, when you are on Voice Over Internet, or you have internet on the same line as your telephone (through a splitter), the faxes might not always come through correctly. Your best option is to lower your fax speed and see if this resolves your issue.
  You can do this in Setup on the fax server.
  
  Call waiting.
  If you have call waiting on the line, this will causes your incoming and outgoing faxes to fail. Please switch off call waiting on your line that you use for your fax traffic
  
  
• What modems does Network SuperFax work with
  Network SuperFax works with a wide variety of modems,
  One to recommend is the Multi-tech Model MT9234ZBA-USB-CDC. Please make sure to select the correct init string in setup (the one with flow control).
  
  The following modems are not recommended:
  - Older US Robotics Modems (sportster, courier). (Apart from the USR Model 5637)
  - Smartlink Modems
  - Motorola Modems
  - Diamond Supra / ModemBlaster
  - Zoom Model 3095
  
  
• How to install clients
  After you installed and have set up the service, you can install the clients on the other computers from which you want to send and receive faxes.
  The installer for the client application is located in the 'network client' subfolder of the Network SuperFax server application.
  By default Network Superfax gets installed in c:\nwsf365, so the network client installer you can find by default on :c:\nwsf365\network client
  
  After the installation of the Network SuperFax Client, you need to specify the Location of the Network SuperFax Server.
  You do this by going to Setup, then go to the tab 'Available Servers' (This will be the first tab)
  
  Here you press the add button to add a new server. The description is free, the IP address or Computer name will be the IP address of the server. For convenience, you can find this on the 'Network' Tab of the Server setup
  The Port by default is 6310, this is also set up in the Server Setup (see above)
  
  The default mailbox is 100, the password is also 100.
  If you want to create more mailboxes, you can do so easily, by logging into the client application as mailbox 100, go to setup and then go to the Management Tab.
  Here you'll find the option to edit/create and delete additional mailboxes
  
  Please note the following for the server:
  If you have a firewall, you need to add port 6310 , TCP to allow incoming traffic. Alternatively you can add the nwsf.exe (by default located in c:\nwsf8) to the list of applications that are allowed incoming traffic.
  
  Please note for the client:
  If you have a firewall, please make sure that the workstation.exe (by default located in c:\nwsfclient) has access to the network.
  
• How to upgrade to latest version of network superfax
  Stop the existing network superfax, including its service in case if it is running as a service.
  Make a backup of the current network superfax installed software!
  Install the new network superfax on the server in its default folder, if it goes to a different folder, copy the following over from the older version:
  \mailboxes folder + all subfolders and files
  \archive folder + all subfolders and files
  fax.mdb
  voice.mdb
  sms.mdb
  
  After this start the new version of the network superfax.
  When starting the clients, in most cases they will automatically update to the latest version.
  If you are installing it on a new server, then you most likely need to install the latest client version on the pc's manually.
  The client installer can be found in the \clientinstall folder on the network superfax application.
  
• The workstation cannot see the server application
  All communication between the server and the clients of Network SuperFax is done through the network. (TCP/IP).
  Network SuperFax Server to be able to listen to, and accept requests from the workstations. For this reason you need to configure (if you use one) your firewall to allow incoming traffic for the nwsf.exe file.
  If you are only using the windows firewall, then we have might already added the nwsf.exe to the list of applications that is allowed to accept incoming connections.
  
  To doublecheck:
  Go into the firewall settings of the computer, add the nwsf.exe file to the exceptions list and enable all incoming and outgoing traffic.
  you can find the firewall in the control panel
  
  If you are using another firewall, then you need to add the nwsf.exe to the list of accepted applications,
  for incoming as well as outgoing traffic. (in some firewalls this is also called exceptions). In the network setup of the Server, you can set which port should be used for incoming connections.
  This is normally port 6310 TCP. If your firewall does not allow to add applications,
  but only ports, then you can enable this port with the TCP protocol to allow incoming connections.
  For more information about specific firewals please also see the help option in the Network SuperFax Server and select the 'Firewalls' topic
  
• When printing to the Network SuperFax printer in Windows 7/2003/2008 and part of a domain,I get error printing.
  If the home directory of the user is located on a different server, or for example a NAS, You might get the following screen:
  
  And when going to the service log it will display an 'Invalid Path error'.
  
   
  This can be corrected by printing to a NUL port instead.
  Follow these steps:
  Select the Network SuperFax Printer, right click and select Properties
  
  
  
  Press the Add Port... button
  
  
  
  Select 'Local Port' and press the 'New Port...' button
  
  
  
  Enter 'NUL' in the port name, followed by OK
  
  
  
  Press Close
  
  
  
  Select the NUL port and press 'Apply', followed by 'Close'
  Make sure to empty the printer queue, and then try printing again.