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SuperFax FAQ

Below is a list of the most Frequently asked questions for SuperFax.

• When sending faxes - a large portion of them are not being send out correctly.
  In most cases one of the following is the cause of this:
  
  To much equipment on the same line.
  A fax operates the best if it is the only piece equipment on the same line. So no other regular fax machines, telephones or anything of these. The best way is also always to hook a fax modem directly on the incoming line from your provider.(ie, not through a local telephone switchboard).
  
  Issues when using a 'digital' line.
  In some cases, when you are on Voice Over Internet, or you have internet on the same line as your telephone (through a splitter), the faxes might not always come through correctly. Your best option is to lower your fax speed and see if this resolves your issue.
  You can do this in Setup on the fax server.
  
  Call waiting.
  If you have call waiting on the line, this will causes your incoming and outgoing faxes to fail. Please switch off call waiting on your line that you use for your fax traffic
  
  
• How to create a debug file for SuperFax.
  To create a debugfile, please do the following:
  restart SuperFax.
  Click the word "Help", not the button/icon.
  Click "Start Debug"
  Click "Start".
  Recreate the error/problem.
  Close SuperFax.
  The debug file will be saved as SUPERFAX.DEB in the DATA subdirectory of the SuperFax installation directory.
  example: C:\SF11\DATA\SUPERFAX.DEB
  Open Windows Explorer.
  goto the C:\SF11\DATA directory.
  find the SUPERFAX.DEB and email this to us.